Contact Us
Have questions? We're here to help. Reach out and we'll get back to you as soon as possible.
Get in Touch
For general inquiries and support
support@afrinova.devhello@afrinova.devResponse time: 24-48 hours
Discord Community
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discord.gg/afrinovaActive community of 500+ developers
Social Media
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Location
AfriNova Technologies Ltd.
Kampala, Uganda
East Africa
Support Hours
Email Support (All Plans):
Monday - Friday: 9:00 AM - 6:00 PM EAT
24/7 Support (Pro Plan Only):
Available around the clock
Send Us a Message
Frequently Asked Questions
How fast do you respond?
Email: 24-48 hours for all plans. Discord: Usually within 1-2 hours during business hours. Pro plans get 24/7 priority support with 4-hour response time.
Can I schedule a call?
Yes! Pro plan members can book 1-on-1 calls with our team. Growth plan members can request calls for technical issues. Email us at business@afrinova.dev to schedule.
What about technical issues?
For technical problems, email support@afrinova.dev with your project ID, error messages, and screenshots. Our team will investigate and respond within 24 hours.
Do you have a phone number?
We primarily support through email and Discord for better tracking and documentation. Pro plan members receive a dedicated phone line for urgent issues.
🚨 Critical Issues?
If you're experiencing a service outage or critical bug affecting your business, email us immediately at urgent@afrinova.dev with "URGENT" in the subject line.
Pro plan members: Use your dedicated support line for immediate assistance.